Please be advised that we have a waiting list for our trauma-informed practitioners and longer-term therapy work, which means you won’t receive a service straight away.
However, we are able to provide signposting information and advice over the phone and by email immediately. We also encourage you to look at the resources on our website while waiting for services. We look forward to welcoming you and supporting you through our services soon.
If you would like to make a professional referral, click here.
Please ask a professional to complete a referral on your behalf. If this is not possible or if you are not working with a professional, contact us using the form below and we can discuss next steps with you.
If you would like to enquire about our prevention work with young people, please click here.
Please be aware that responses may be delayed due to staff shortages, but we aim to respond within two working days.
You can reach us on:
01228 515859
1 Fisher Street
Carlisle
Cumbria
CA3 8RR
We are closed at the weekend, during bank holidays, and between Christmas and New Year. If you are in urgent need of support, the helplines below can provide assistance. They are open 24/7, every day of the week.
The Bridgeway – Sexual Assault Support Service: 0330 2230099
Rape Crisis: 0808 500 2222
National Domestic Abuse Helpline: 0808 2000 247
Victim Support Support Line: 0808 1689 111
In an emergency, please dial 999 and ask for the police.
For more detailed support, please refer to our other resources page.
We are always open to receiving feedback. We hope you are delighted with our service, but if for any reason you need to make a complaint, our Complaints Policy will show you the process.
“Excellent, I’m so grateful to have been able to access such a brilliant service – thank you so much for helping me when I really needed it, it’s not something I will never forget. You made one of the worst times in my life bearable.”
