The trauma-informed approach

Taking a trauma-informed approach

Safety Net understands the lasting impacts of trauma and works to provide a safe space for our service users.

Safety Net uses a trauma-informed approach to ensure our services are sensitive to the complex impact that trauma can have on the brain and body. Our staff are trained to recognise how life-changing trauma can be, often leaving service users feeling unable to move forward.

Our trauma-informed therapy aims to improve well-being and quality of life, offered at a pace that suits each individual. When we first meet a new service user, we spend time with them to understand how trauma has impacted their life. We work to understand the impact of abuse and trauma so we can provide the necessary support to help them heal and move on.

We have multiple accreditations for our high-quality service, including being one of the first organisations nationally to achieve The Survivors Trust National Service Standards Certificate and the first in Cumbria to receive One Small Thing’s Silver Award.

Trauma can have a lasting impact on a person’s mind, body and relationships. This can make it difficult to feel safe and trust local services and organisations. There’s also a risk of re-traumatisation as re-experiencing thoughts, feelings or sensations experienced during a traumatic event can be potentially traumatic in itself.

Trauma-informed support recognises these challenges and creates culturally sensitive services that are supportive, accessible and designed to prevent re-traumatisation.

Building such a service involves preparing staff to work in partnership with service users and empowering them to make choices about their well-being. Our trauma-informed practitioners consider “What does this person need?” instead of “What’s wrong with them?” This shift helps us deliver compassionate, inclusive and truly supportive care.

The trauma-informed care model helps your organisation:

  • Provide high-quality services with positive outcomes and good engagement.
  • Reduce the risk of re-traumatisation by creating a safe environment.
  • Empower trauma survivors and encourage shared decision-making.
  • Build a culture of empathy, closing the gap between service users and staff.

There are six trauma-informed care principles, including:

  • Safety
    The safety and well-being of staff and service users is a priority. This includes emotional, psychological and physical health.
  • Trustworthiness
    Transparency exists in an organisation’s services, policies and procedures. The aim is to build trust among staff, service users and communities.
  • Choice
    Service users are encouraged to share decision-making, set goals, and make choices to guide the plan of action they need to heal.
  • Collaboration
    The value of lived experience and staff experience is recognised in overcoming challenges and improving the system as a whole.
  • Empowerment
    Organisations and practitioners share power and give service users a strong voice in decision-making.
  • Cultural consideration
    Organisations and practitioners move past cultural stereotypes and biases based on race, ethnicity, gender, sexual orientation, age, religion, disability or location.
Trauma-informed care practices help you provide a safe, high-quality and effective service. Your practitioners will have a deeper and more empathetic understanding of trauma and the challenges people face. Trauma-informed training helps staff feel more fulfilled, knowing they are making a real difference in each person’s life.
Young woman smiling as she talks with another young woman

Adopting a trauma-informed service

Trauma-informed care practices help you provide a safe, high-quality and effective service. Your practitioners will have a deeper and more empathetic understanding of trauma and the challenges people face. Trauma-informed training helps staff feel more fulfilled, knowing they are making a real difference in each person’s life.
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