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Training FAQs

Common FAQs about Safety Net’s training

If your question hasn’t been answered on this page, please get in touch here.

Trauma-informed training helps you understand how trauma affects thoughts, behaviours, emotions, and relationships. It provides practical skills to help you support those affected by trauma, and learn how to integrate trauma-aware approaches into your everyday practice. For more information, please visit this page.

Our training is suitable for professionals in healthcare, social work, education, mental health, community services, schools, and businesses. It’s also suitable for anyone else interested in learning more about trauma, so they can better support those in need.
We recommend starting with our introductory trauma awareness training, which covers the foundations of trauma-informed care.

We offer face-to-face sessions and bespoke in-house training for businesses and schools in Cumbria. Soon, we will provide online courses through live webinars and pre-recorded sessions. Please sign up here to be updated when our online courses are available.

Our face-to-face sessions typically run for one full day, from 9:30am to 3:30pm. Online training duration may vary.
Yes, all our face-to-face sessions provide CPD certificates. Certification for online sessions will be confirmed when courses go live.

We understand that plans can change, and our cancellation policy is designed to be fair while covering the costs of running our training programmes. The refund options depend on whether your booking is for a face-to-face, on-demand or online course:

For face-to-face training:

  • More than 28 days before the event: Full refund (minus a small administrative/processing fee).
  • 14–28 days before the event: 50% refund or full credit towards a future course.
  • Less than 14 days before the event: No refund, but you may transfer your booking to a colleague or friend at no extra cost (must be arranged at least 48 hours before the event).
  • No-shows: Unfortunately, no refunds or transfers are available if you do not attend without prior notice.


For on-demand training:

Once you’ve purchased and started accessing our online training, we’re unable to offer refunds. This is because digital content isn’t refundable once it’s been viewed or downloaded. We encourage you to check the course details before purchasing to make sure it’s the right fit for you. If you do run into any technical issues or have questions while learning, our team will be happy to help and support you.

For live, online training:

  • Within 14 days of purchase: You may request a full refund.
  • After 14 days or once content has been accessed: The fee is non-refundable.
  • Exceptional circumstances: If you have a serious, documented reason for not being able to continue, please contact us – we may be able to offer a partial credit at our discretion.
    If we have to cancel the training, you will receive a full refund of the course fee, and we’ll notify you as soon as possible.

Professionals should complete initial trauma-informed awareness training as soon as possible to build a foundation of safe and effective practice. After that, it’s best practice to attend annual update sessions (such as reflective practice workshops, scenario discussions or focused modules) to keep skills fresh and prevent drift from best practice.

A full refresher course is recommended every 2–3 years, ensuring professionals remain up to date with the latest research, guidance and legislation. In between refreshers, some roles (particularly frontline or leadership positions) may benefit from progressing to more advanced levels of trauma-informed practice or trauma-informed strategic leadership training.

Trauma-informed practice is not a one-off course. Regular training, refreshers and reflection ensure that professionals can continue to provide safe, effective and empowering support for those affected by trauma.

Currently, trauma-informed training itself is not legally required, but having policies around harassment, domestic abuse, and trauma support is increasingly important for compliance.

You don’t need specific prior knowledge – just a willingness to learn and engage.

Refreshments are provided for face-to-face sessions, but we recommend bringing your own lunch.

Sign up here to receive updates on upcoming training sessions, new courses, and availability.

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